In this course you will learn how to register some requests that Smartflex offers to its customers when they need to manage energy products, subscriptions to green energy programs, among others.

In this course you will learn how to register some of the Product management after-sales requests in Smartflex. These requests allow your customers to make changes to their products and keep everything up to date.

In this course, you will learn how to register some of the requests that may help your customer with the efficient management of their premises information after a sale, the transfer of service payment responsibility to their tenants or administrators during the leasing contract, and the generation of proofs that guarantee they have paid all of their bills.

The aim of these requests is to avoid unnecessary paperwork and processes in order to strengthen the relationship between your company and your customer, improving the satisfaction that they will receive. 

In this course, you will learn how to register some of the requests that may help your customers when they are unable to pay their bills before the due date. These requests will allow them to mantain good payment behavior while avoiding additional charges and service disconnection.

In this course, you will learn about each of the activities that allow you to register requests for billing processes. These functions allow you to register requests, including bill and payment stub duplicates, budget billing, rebates for service infrastructure improvements and tax exemption registration.

In this course you will learn how to register some of the Account Management after-sales requests in Smartflex. These requests allow your customers to make changes to their accounts to maintain a healthy and smooth business relationship.

In this course you will learn how to register some of the after-sales Customer Management requests in Smartflex. These requests allow you to put your customers first and strengthen your relationship with them.

In this course you will learn how to register some after-sales requests for utilities services that you can manage in Smartflex. These requests allow companies to meet customer needs and ensure service provision.

In this course, you will learn activities that allow you to make additional actions to manage requests.  

These functionalities allow you to extend dates to the request management when there are delays that do not let complete the Service Level Agreement (SLA) time for request resolutions. Additionally, you can cancel requests if the customer or the company requires them to finish the request management.